We may collect information you provide when placing an order, creating an account, subscribing to our newsletter, or contacting us.

This may include:

• Name

• Email address

• Shipping address

• Billing information

• Phone number

• Order history

• Personalization information, such as pet photographs, pet names, dates, engraving text, breed or style selections, memorial details, and other customization instructions.

We use your information to:

• Process and deliver your orders

• Provide customer support

• Improve our website and products

• Send order updates and important service notifications

• Send promotional emails only if you have chosen to receive them

When you place a personalized or custom order, we may collect information you choose to provide, such as pet photographs, pet names, dates, engraving text, breed or style selections, memorial details, and other customization instructions.

We use this information only as reasonably necessary to review, create, fulfill, deliver, and support your order.

Where necessary, this information may be shared with trusted production or fulfillment partners that process it on our behalf.

We do not claim ownership of photographs or other original content you submit for personalization.

We retain personalization information only for as long as reasonably necessary to fulfill your order, provide customer support, comply with legal or accounting obligations, resolve disputes, and maintain appropriate business records.

Please avoid submitting unnecessary sensitive personal information as part of a customization request.

Your payments are processed through trusted third-party payment providers.

Pet Soul Match does not directly store your complete payment card details. Payments are processed through trusted third-party payment providers.

All payment information is protected using secure encryption technology.

We use cookies to improve your browsing experience, remember your preferences, and better understand how visitors use our website.

You can manage your cookie preferences through our cookie consent tools where available, or through your browser settings.

We do not sell your personal information for money. In some jurisdictions, certain data sharing for personalized advertising may be considered a “sale” or “sharing” under applicable privacy laws. Where required, you may have the right to opt out of these activities.

We may share information with trusted service providers, payment processors, shipping carriers, and production or fulfillment partners when reasonably necessary to process payments, create personalized products, fulfill orders, deliver packages, operate our website, and provide customer support.

We use appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or loss.

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your data

• Withdraw your marketing consent

• Request a copy of your personal information

Please contact us if you would like to exercise any of these rights.